Pollack, Phyllis

Phyllis G. Pollack

After 34 years as a senior attorney, Phyllis Pollack became a full-time mediator helping clients work through conflict, finding viable solutions more effectively. Having mediating more than 1,200 disputes, Pollack focuses on disputes involving insurance, business, commercial, employment, personal injury, and real estate with a large portion of her cases involving the Song Beverly Consumer Warranty Act, the federal Magnuson‐ Moss Act, the Consumer Legal Remedies Act, and other statutes relating to automobiles, auto fraud, and breach of warranty.

Utilizing a facilitative, interest-based approach, Phyllis Pollack assists the parties in creating options that meet the needs and desires of both sides. At the same time, Pollack frequently offers parties a generous dose of reality, particularly when the process may have stalled due to unrealistic expectations of attorney or client, a failure to focus on needs rather than demands, or when one or more parties need to be reminded of the potential consequences of their failure to reach an agreement. Receiving more than 950 hours of mediation training, Phyllis Pollack is passionate about the benefits of mediation and stays up-to-date on trends and case law, writing about issues, approaches, and news regularly on her mediation blog at


  • Owner and Principal, PGP Mediation (2000-Present)
  • Owner and Principal at Law Office of Phyllis G. Pollack (1994-Present)
  • Attorney at Billet & Kaplan (1993-1994)
  • Attorney at Collisson & Kaplan (1990-1993)
  • Office of the General Counsel at Sanwa Bank (1987-1990)
  • Attorney at Burkley, Moore, Greenberg & Lyman (1985-1987)
  • Attorney at Murchison & Cumming (1981-1985)
  • Admitted to State Bar of California (1980), District of Columbia (1979), and Louisiana (1977)
  • Admitted to United States District Court (all Districts of California)
  • Admitted to United States Ninth Circuit Court of Appeals
  • Admitted to United States District Court (Eastern District of Louisiana)
  • Admitted to United States Fifth Circuit Court of Appeals
  • Admitted to United States Court of International Trade
  • Admitted to United States Court of Federal Claims
  • Member of the State Bar of California
  • Member of the District of Columbia Bar Association
  • Member of the Louisiana State Bar Association - Dispute Resolution Section
  • Member of the American Bar Association - Dispute Resolution Section
  • Member of the Los Angeles County Bar Association
  • Past President (2010) of Southern California Mediation Association; Past President (2011 and 2012) and current Treasurer (2013) of the SCMA Education Foundation
  • Vice Chair Elect (2014) of the ADR Committee of the State Bar of California
  • Member of the Board of Directors (2012-14) of the California Dispute Resolution Council
  • J.D. at Tulane University School of Law (1977)
  • B.A. in Sociology at Newcomb College of the Tulane University (1973)
  • Negotiating Rationally, ADR Times (2013).
  • Difficult Conversations, ADR Times (2013).
  • An Apology Can Do Wonders, ADR Times (2012).
  • Where is the Settlement Authority, ADR Times (2012).
  • Crisis Communication: What’s Really Going On?, ADR Times (2012).
  • Attorneys’ Fees and Contractual Mediation, ADR Times (2012).
  • How to Negotiate When a Bully Refuses to Dance, ADR Times (2011).

“I feel that I have done some “good” in the world each day that I help parties resolve their differences; I treasure seeing a party’s relief and happiness upon settling!”

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Case Manager
Michele T. Pfeiffer